AI Agent for WhatsApp Support: Setup & Training
Configure and train your AI agent to handle customer conversations 24/7. Reduce response time and support cost in half.
eGrow Team
March 28, 2026 · 7 min read
An AI agent can handle 60-80% of inbound WhatsApp conversations on its own. Here's how to configure and train one that actually sounds like your brand.
1. Feed it your knowledge base
Product catalog, FAQ, return policy, delivery zones — everything. The more context you give it, the fewer hand-offs you'll need.
2. Define handoff rules
Escalate to a human when: the customer asks about a refund, has said "manager" or "complaint", or the AI confidence score drops below a threshold.
3. Monitor weekly
Review a random sample of 30 conversations each week and tag them as good, bad, or needs-improvement. Feed the findings back into your prompts.
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Written by
eGrow Team
Helping MENA e-commerce merchants automate, scale and ship more orders every day.
