Create teams with granular roles and permissions, auto-assign orders and WhatsApp chats by workload, and track every agent's performance — all in one workspace. Nothing sits unassigned, no one is overloaded, and you always know who's driving results.
What teams see after organizing on eGrow
Typical results reported by teams using eGrow. Your numbers depend on your team size, products and setup.
From smart assignment to granular permissions and live performance — manage your whole operations team in one place.
Add agents and group them into confirmation, fulfillment, shipping or support teams.
Decide exactly what each team can see and do — down to the feature level.
Route new orders and chats automatically by workload, role, region or product.
Watch live performance per agent and team, and coach where it counts.
It turns a growing operations team into an organized machine. Create confirmation, fulfillment, shipping and support teams, give each member exactly the access they need, auto-assign new orders and WhatsApp chats by rules and workload, and track every agent's performance — all from one workspace, with no spreadsheets.
New orders and incoming WhatsApp conversations are routed to the right team member based on role, availability and current workload. You set the rules once — by product category, order value, region or round-robin — and eGrow distributes the work evenly so nothing sits unassigned and no agent is overloaded.
Yes. Permissions are granular and feature-level. Decide who can view customer phone numbers, edit orders, issue refunds, see analytics or manage other agents. Create specialized teams with their own access so sensitive information stays protected as you scale.
Absolutely. A shared inbox lets agents work the same WhatsApp conversations with full context — add private internal notes, transfer chats between members with the history preserved, and avoid two people replying to the same customer.
Track individual and team-level metrics: orders handled, confirmation and delivery rates, response time, resolution and workload balance — with comparisons across teams and a top-performers view. You see exactly who's driving results and where to coach.
Yes. Agents can support customers in their preferred language with automatic translation and language detection, so a single team can serve customers across markets without a language barrier.
When an order or chat is assigned, the agent gets an instant notification — in-app, by email or on mobile — with the order details and context they need to act right away. Escalations alert the right team automatically.
Most teams are live the same day. Invite your agents, group them into teams, set permissions and assignment rules, and orders start flowing to the right people automatically. Backed by a 7-day money-back guarantee.
Organize your whole team in one workspace and watch productivity climb — live the same day. Backed by a 7-day money-back guarantee.
