Automate team workflows, boost collaboration, and drive productivity with our powerful team management platform.
Control exactly what each team can see and do
Assign orders & conversations automatically
Teams
3
Members
12
Tasks
48
Confirmation Team
5 members
Fulfillment Team
3 members
Shipping Team
4 members
Smart Automation
Save 15+ hours/week
Performance Tracking
Real-time analytics
Our team management solution provides all the tools you need to organize your team efficiently and boost productivity.
Create specialized teams with granular permissions. Control exactly what each team member can see and do.
Assign orders and conversations to team members manually or automatically through powerful automations.
Monitor individual and team performance with detailed metrics on confirmation rates, delivery times, and more.
Get a comprehensive view of your business with real-time metrics on orders, confirmations, deliveries, and earnings.
1,248
12% from last month
1,053
8% from last month
987
15% from last month
$42,580
18% from last month
Sarah Johnson
Confirmation Team
Michael Chen
Fulfillment Team
Ahmed Hassan
Shipping Team
Fatima Zahra
Confirmation Team
Create custom workflows that automate repetitive tasks, distribute orders to your team, and keep everyone informed automatically.
When a new order is placed in your store
Automatically assign to confirmation team agent based on workload
Agent receives notification with order details
Automated order confirmation message to customer
Order is assigned and all parties are notified
When shipping company reports "Cannot Deliver" status
Automatically assign to shipping team agent with highest priority
Team receives high-priority notification with delivery issue details
Automated message informing customer of delivery issue
Team member contacts customer to resolve delivery issue
Automatically assign and manage customer WhatsApp conversations with our intuitive interface. Keep your team organized and your customers happy.
Thanks for the quick response! I'll check my order status...
Hi! I'd like to know more about your premium plan...
When will my order #45678 be delivered? I need it by...
Hello! I'm interested in your enterprise plan. Can you...
I need to change my shipping address for order #34521...
Hello! I just placed an order on your website (#78945). Can you confirm if it went through?
18:30
Hi James! Welcome to eGrow support. I can confirm that your order #78945 has been received and is being processed. Is there anything specific you'd like to know about your order?
18:32
Great, thank you! When can I expect it to be shipped? I need it by next Friday for an event.
18:35
I've checked your order details, and I can see it's scheduled to ship within 2 business days. Based on your location, you should receive it by Wednesday next week. You can track your order status anytime at https://www.egrow.com/orders/track Would you like me to expedite the shipping to ensure you receive it before your event?
18:42
Thanks for the quick response! Wednesday should work fine. I'll check the tracking link you sent.
18:45
+1 (555) 123-4567
Emily Parker
Customer Support Team
Incoming WhatsApp messages are automatically assigned to the right team member based on availability and expertise.
Support customers in their preferred language with automatic translation and language detection.
Access complete conversation history and customer details for context-aware support.
Multiple team members can view and respond to conversations, ensuring no customer is left waiting.
Add private notes visible only to team members to share context and important information.
Transfer conversations between team members with full context and conversation history preserved.
Automatically route new orders to the right team members based on their role, workload, and performance metrics.
Example:
New orders from VIP customers are assigned to your top-performing confirmation agents with the lowest current workload.
Send automated notifications to team members through the dashboard, email, or mobile app, while keeping customers informed via WhatsApp.
Example:
When a new order is assigned, the agent receives an in-app notification with all order details, while the customer gets a personalized WhatsApp message with their order confirmation.
Create complex automation workflows without writing a single line of code using our intuitive drag-and-drop automation builder.
Example:
Build a workflow that assigns orders to different teams based on product category, sends customized WhatsApp messages based on customer language preference, and escalates to managers if not processed within 30 minutes.
Join thousands of businesses using eGrow to manage their teams more efficiently and boost productivity.