Refund policy.

01Introduction

At eGrow, we are committed to delivering powerful eCommerce management solutions to help businesses optimize their operations. We strive to ensure clarity and consistency in our policies for all users.

021. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscribers.

Full Refund: If you're not satisfied with eGrow within the first 7 days of your subscription, you can request a full refund — no questions asked.

Plan only: Only the subscription plan fee is refundable. Usage-based charges (such as WhatsApp conversation fees, AI runs and any other consumption already used) are non-refundable.

How to request: Contact our support team via WhatsApp or email within 7 days of your purchase date to request your refund.

Processing time: Refunds are typically processed within 5-7 business days after approval.

032. After the 7-Day Period

After the initial 7-day period, all payments are final and non-refundable. This includes:

• Subscription renewals
• Changes in business needs
• Cancellation of your subscription
• Unused subscription time

We encourage you to fully evaluate the platform during your first 7 days to ensure it meets your needs.

043. Billing & Renewals

All subscriptions and payments are processed in full at the time of purchase.
If you choose a recurring plan, it will automatically renew unless canceled before the next billing cycle.
Customers are fully responsible for managing their subscriptions and canceling on time if they do not wish to continue. No refunds will be issued for the current or any past billing periods.

054. Need Help? Contact Support

Our support team is here to assist you with any technical or service-related issues. We encourage you to reach out to us at [email protected] if you need help maximizing the benefits of eGrow or have questions about our policies.

065. Acceptance of Policy

By making a payment to eGrow, you acknowledge and agree to this Refund Policy. You may request a full refund within 7 days of your initial purchase. After the 7-day period, all payments are final and non-refundable.