Answers product questions
Detects product names or keywords from messages — translates if needed — and returns matches.
Do you have black t-shirts in XL size?
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Takes orders, tracks deliveries, answers questions across every channel — connected to your store, your carrier and your CRM. Hands-off in a day, in any language.
The same agent, the same knowledge — on WhatsApp, Instagram DMs and the chat widget on your website.
Your AI agent answers product questions, handles size and shipping queries, and closes orders while you sleep. Customers feel heard instantly and your team only sees the conversations that actually need a human.
Detects product names or keywords from messages — translates if needed — and returns matches.
Creates a new order from a customer message and shows a summary for confirmation.
Returns shipping status, ETA and the delivery person's contact for an order.
Updates address, city or other order fields without human intervention.
Returns the last 10 orders for a customer or just the most recent one.
A precise reply lands in chat — or escalates to your team if it must.
Watch a real conversation alongside the function calls the agent makes against your store. No magic — just structured tool use.
Text, audio or photo lands on your WhatsApp, Instagram DMs or the chat widget on your site.
The agent identifies what the customer wants and pulls in conversation history.
Creates orders, queries products, hits the carrier — using real APIs.
A precise reply lands in chat — or escalates to your team if it must.
Every interaction the agent can perform — grouped by purpose. No prompt engineering required.
End-to-end order management — from creation to update.
Find and answer questions about your products.
Recognize customers and pull their history into context.
Custom tools can be wired up via REST API — talk to us if you need something specific.
The agent reads from your store, your carriers and your CRM — its replies reflect reality, not guesses.
Plugged into the systems you already run.
Catalog, shipping zones, return policy and past orders — plus your own instructions and files.
Switch it on for WhatsApp, Instagram and your website chat, and decide when it hands over to a human.
Routine inquiries — order status, product questions, address changes — handled instantly. The hard cases land in front of a human, with the full conversation context already attached.
When the agent isn't certain — or the customer asks for a human — the case routes to your team with one click, full transcript attached. No re-asking. No "please hold".
Customers write the way they talk. The agent answers in their language.
Text, audio or photo lands on your WhatsApp, Instagram DMs or the chat widget on your site.
Plans are based on workspace tier and bundle generous order volume, seats and AI runs. WhatsApp conversation fees and carrier costs are pass-through at provider cost — we never mark them up. If a month doesn't pay for itself, the 7-day money-back guarantee covers you, no questions asked.
The agent is automatically grounded on your product catalog, shipping zones, return policy and past order history. You can add custom instructions per channel, upload extra knowledge files, and set escalation rules so it hands off to a human with full context the moment a conversation needs one. It speaks 14 languages including Darija and Arabic.
When the agent isn't certain — or the customer asks for a human — the case routes to your team with one click, full transcript attached. No re-asking. No "please hold".
WhatsApp, Instagram DMs and the chat widget on your website — one agent, one set of instructions.
Both options work. You can connect an existing WhatsApp Business API number from any BSP — we'll migrate it without losing your green tick — or we'll provision a fresh number and handle Meta verification for you. Templates, broadcasts and the AI agent run on the same number, so customers always see one identity.
Custom tools can be wired up via REST API — talk to us if you need something specific.
This number is connected to a live agent on a sample store. The same agent runs on Instagram DMs and the website chat widget in production. Place an order, ask about products, check status — anything you'd ask a real shop.
Every workspace gets a free setup call where we wire up your stores, carriers, WhatsApp number and AI agent live with you. After that you get 24/7 chat support, a help centre, the eGrow Academy and — on growth plans — a dedicated success manager who reviews your funnel and confirmation rate every month.
This number is connected to a live agent on a sample store. The same agent runs on Instagram DMs and the website chat widget in production. Place an order, ask about products, check status — anything you'd ask a real shop.