Takes orders, tracks deliveries, answers questions across both channels — connected to your store, your carrier and your CRM. Hands-off in a day, in any language.
Hi, I want the ROG Strix G15. I'm Youssef, in Casablanca, 123 Hassan II.
Got it, Youssef. Order #7890 confirmed — delivery today 2-4 PM.
Watch a real conversation alongside the function calls the agent makes against your store. No magic — just structured tool use.
Do you have black t-shirts in XL?
Yes — the Classic Tee in black, XL is in stock at $24. Want me to place the order?
Yes, ship to Youssef Alami, 123 Hassan II, Casablanca.
Done. Order #4521 confirmed — total $24, free delivery, ETA tomorrow.
Where is order #4521?
Out for delivery — driver Karim, +212 661 234 567. ETA 30 min.
Every interaction the agent can perform — grouped by purpose. No prompt engineering required.
End-to-end order management — from creation to update.
Find and answer questions about your products.
Recognize customers and pull their history into context.
Custom tools can be wired up via REST API — talk to us if you need something specific.
The agent reads from your store, your carriers and your CRM — its replies reflect reality, not guesses.
Text, audio or photo lands on your WhatsApp or Instagram DMs.
The agent identifies what the customer wants and pulls in conversation history.
Creates orders, queries products, hits the carrier — using real APIs.
A precise reply lands in chat — or escalates to your team if it must.
Routine inquiries — order status, product questions, address changes — handled instantly. The hard cases land in front of a human, with the full conversation context already attached.
When the agent isn't certain — or the customer asks for a human — the case routes to your team with one click, full transcript attached. No re-asking. No "please hold".
| Dimension | AI Agent | Human Support |
|---|---|---|
| Availability | 24/7/365 | Limited by working hours |
| Response time | Instant — under 10 seconds | Minutes to hours |
| Concurrent customers | Unlimited | Limited capacity |
| Consistency | Always consistent | Varies by agent |
| Data access | Direct, all systems | Manual lookup |
| Cost structure | Pay-as-you-go | Salaries + benefits + training |
| Complex problem solving | Escalates when needed | Strong |
| Emotional intelligence | Programmed responses | Natural |
This number is connected to a live agent on a sample store. Same agent runs on Instagram DMs in production. Place an order, ask about products, check status — anything you'd ask a real shop.
