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WhatsApp Automation
Official WhatsApp Business API

Turn WhatsApp into your busiest sales channel.

Automate the conversations that win and keep customers — order confirmations, shipping updates, abandoned-cart recovery, promotions and support — all on the official WhatsApp Business API, with AI replies and a shared team inbox.

Zero ban risk No code required Go live in minutes
Meta Business Partner
Your Store
Automated · replies instantly
Order confirmed! #4821
Thanks for your order, Ahmed! We received your payment of $29.99 for Premium T-Shirt (Black, XL). It ships within 24 hours.
Great! When will it be delivered?
Delivery is expected in 2–3 business days. Want to track it live?
Track my order

The business impact of automating WhatsApp

98%
messages opened — almost all within minutes
85%
order confirmation rate, hands-free
24/7
replies, even while your team sleeps
10×
more engagement than email, on average

Industry benchmarks and typical results. Your numbers depend on your products, market and setup.

WhatsApp + automation + orders

Your store and your WhatsApp, finally in sync.

Every order, status change and customer reply flows between your store and WhatsApp in real time — so the right message goes out automatically, at exactly the right moment.

Official Meta partner

Built on the official WhatsApp Business API with your verified business name — stable, compliant and safe from bans.

Real-time synchronization

Orders and statuses sync instantly between your store and WhatsApp, so messages always reflect what's actually happening.

Zero-code automation

Switch on ready-made flows or build your own with a visual builder — triggers, conditions, actions and delays, no developer needed.

Win back lost sales

Abandoned-cart recovery that actually works.

Emails get ignored. A WhatsApp reminder gets read — and clicked. eGrow brings shoppers back to checkout automatically, with the product right in front of them.

Perfect timing

Reminders fire at the moment shoppers are most likely to come back.

Product images & details

The exact item, image and price — with a direct link to finish checkout.

Smart incentives

Add a time-limited code when it's worth it, to tip the sale over the line.

Your Store
Hi Ahmed! You left something behind 👀
Premium Cotton T-Shirt
$29.99
Special offer: 10% off if you finish today!
Complete my order
One platform

Everything you need to run WhatsApp, in one place.

Order confirmation

Auto-send confirmations with interactive confirm and cancel buttons the moment an order is placed.

Order tracking

Fire shipping, out-for-delivery and delivered updates automatically, so customers never have to ask.

Abandoned-cart recovery

Bring shoppers back to checkout with timely reminders, product details and smart incentives.

Broadcast campaigns

Send promotions, launches and newsletters to thousands of opted-in contacts at once.

Shared team inbox

Your whole team replies from one inbox, with assignment, labels, notes and customer history.

AI auto-replies

AI understands questions and answers instantly in 20+ languages, handing off to a human when needed.

Interactive buttons & lists

Buttons, quick replies and list menus turn chats into one-tap actions and higher conversion.

Click-to-WhatsApp ads

Send Meta ad clicks straight into a WhatsApp conversation and qualify leads automatically.

Analytics & reporting

Track delivery, response time, conversions and agent performance across every conversation.

Team collaboration

Assign chats, leave internal notes and avoid two agents replying to the same customer.

Conversation labels

Tag and filter conversations by stage, topic or priority so nothing gets lost.

Analytics & reporting

See response times, resolution rates and conversions per agent in real time.

One inbox for the whole team

Every WhatsApp conversation, handled together.

Stop juggling a phone between agents. A shared WhatsApp inbox lets your team collaborate on every chat with full context, while AI clears the routine questions automatically.

Use cases

From first hello to repeat customer.

Commerce & transactions

Product catalogs, order confirmations, tracking and cart recovery — a full shopping experience inside the chat.

  • Share product catalogs in chat
  • Confirm orders with buttons
  • Recover abandoned carts

Marketing & engagement

Broadcasts, launches and re-engagement that get opened and clicked, not buried in a promotions tab.

  • Promotional broadcasts
  • Back-in-stock alerts
  • Win-back campaigns

Customer support

Instant answers around the clock with AI, and a smooth hand-off to your team for anything complex.

  • 24/7 AI replies
  • Smart human hand-off
  • Full conversation history
Click-to-WhatsApp ads

Turn social-media ads into conversations.

Stop sending paid clicks to a landing page they bounce off. Send them into a WhatsApp chat that converts.

Instant connection

Every ad click opens a WhatsApp conversation with your business — no forms, no friction.

Auto-qualify leads

AI greets, asks the right questions and qualifies the lead before it ever reaches a human.

Track ROI end-to-end

Follow each lead from ad click to confirmed order, so you know exactly what your ads earn.

Built for your industry

If you talk to customers, you can automate it.

Retail & e-commerce
Food & hospitality
Healthcare
Financial services
Travel & tourism
Education
Real estate
Automotive
Why WhatsApp

The channel your customers already live on.

Global reach

2.7B+ people on WhatsApp across 180+ countries — your customers are already there.

Secure & reliable

End-to-end encrypted, on Meta's official API, with your verified business identity.

Rich interactions

Images, video, documents, location and tappable buttons — far beyond plain SMS.

24/7 automation

AI and automated flows work around the clock, so you never miss a sale or a question.

FAQ

WhatsApp automation questions, answered.

What is WhatsApp automation? +

WhatsApp automation means handling conversations, notifications and follow-ups on WhatsApp without doing each one by hand — order confirmations, shipping updates, abandoned-cart reminders, promotions and support replies all trigger automatically. eGrow runs it on the official WhatsApp Business API, with AI replies, interactive buttons and a shared team inbox so a small team can serve thousands of customers.

Does eGrow use the official WhatsApp Business API? +

Yes. eGrow is built on Meta's official WhatsApp Business API, so your automations are stable, compliant and safe from the bans that hit grey-market "bulk sender" tools. You send with your verified business name, and you can migrate an existing number without losing it.

Can I automate order confirmations and shipping updates? +

Absolutely — it's one of the most popular use cases. The moment an order is placed, eGrow can send a confirmation with interactive confirm/cancel buttons, then fire shipping, out-for-delivery and delivered updates automatically, keeping customers informed and cutting failed deliveries.

Does it recover abandoned carts? +

Yes. eGrow detects abandoned carts and sends a perfectly timed WhatsApp reminder with the product image, details and a direct link back to checkout — and can add a smart incentive. Because WhatsApp gets opened, recovery rates are far higher than email.

Can my whole team reply from one place? +

Yes. eGrow gives you a shared WhatsApp inbox where agents collaborate on conversations, assign chats, add labels and notes, and see full customer and order history — with analytics on response time and resolution. AI handles the routine replies so agents focus on what matters.

Can I run click-to-WhatsApp ads? +

Yes. Connect your Meta ads so every click opens a WhatsApp conversation, auto-qualify the lead, and track ROI end to end — from ad click to confirmed order — instead of losing leads on a landing page.

Which businesses is it for? +

Any business that talks to customers — retail and online stores, food and hospitality, healthcare, financial services, travel, education, real estate and automotive. If you take orders, book appointments or answer questions, WhatsApp automation saves time and wins more sales.

How long does it take to set up? +

Most businesses are live within minutes. Connect your number and store, switch on the automations you want from ready-made templates, and your first messages go out the same day — no code required.

Put your WhatsApp on autopilot today.

Connect your number, switch on the automations you want and start winning more sales the same day. Backed by a 7-day money-back guarantee — so there's nothing to lose.

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