Looking for a Klaviyo alternative? Here's the honest side-by-side.
Klaviyo owns the email/SMS marketing channel for Shopify. eGrow owns the conversation channel — WhatsApp campaigns at 90%+ open rates, multi-agent inbox, AI agent for sales and COD workflows. Honest side-by-side below.
Choose eGrow when WhatsApp is just one of the channels you sell on. One inbox covers WhatsApp, Instagram, Facebook and TikTok, the AI agent answers in 14 languages grounded on your catalog, and the commerce stack (COD confirmation, carrier dispatch, returns, call center) is built in — not bolted on.
Klaviyo is the dominant email and SMS marketing platform for Shopify e-commerce — deep behavioural segmentation, mature flows, predictive AI for CLV and churn. Not a CRM or inbox. WhatsApp support is minimal and not a strategic channel for them.
Green check = full · amber dash = partial / 3rd-party required · red cross = not supported
| Fonctionnalité | eGrow | Klaviyo |
|---|---|---|
| WhatsApp & conversational channels | ||
| WhatsApp Business API (built-in) | ||
| Multi-agent WhatsApp inbox | ||
| AI agent grounded on catalog (14 languages) | ||
| Bulk WhatsApp campaigns with templates | ||
| Instagram + Facebook + TikTok inbox | ||
| Partenaire commercial META | ||
| Email & marketing automation | ||
| Email campaign builder | ||
| Pre-built e-commerce flows (abandoned cart, win-back) | ||
| Behavioural segmentation | ||
| Predictive AI (CLV, churn risk, expected date) | ||
| Revenue attribution per campaign | ||
| Native SMS marketing in US/CA/AU | ||
| E-commerce operations | ||
| Native COD confirmation workflow | ||
| Auto-assign orders to agents | ||
| Carrier dispatch | ||
| Built-in call center | ||
| INTÉGRATIONS | ||
| Total integrations | 70+ | 350+ |
| Shopify / WooCommerce native | ||
| Pricing model | ||
| Bundled monthly tiers | ||
| Per-profile / per-email metering | ||
| Pass-through WhatsApp fees at Meta cost | ||
| Garantie de remboursement de 7 jours | ||
The big difference: what's bundled vs what's an add-on.
Many Shopify brands keep Klaviyo for email and SMS marketing and pair it with eGrow for WhatsApp campaigns, AI replies and COD confirmation. Webhooks sync orders and customer events so the two views stay aligned.
For WhatsApp marketing and conversation-led commerce — yes. eGrow runs bulk WhatsApp campaigns, AI replies, multi-agent inbox and COD workflows. For deep email-flow marketing on Shopify, Klaviyo remains the strongest player.
Klaviyo's WhatsApp support is minimal and not its core focus — it's an email/SMS platform first. eGrow is a Meta Business Partner with the WhatsApp Business API at the centre of the product.
WhatsApp campaigns see open rates above 90% versus around 21% for email. For abandoned-cart recovery, COD confirmation and re-engagement, WhatsApp consistently outperforms email. eGrow is built for that channel.
Klaviyo's segmentation and predictive analytics are best-in-class for email — years of investment, deep behavioural data. eGrow segments by orders, conversation history and tags but doesn't claim email-grade predictive AI.
Yes, and many brands do. Klaviyo runs the email + SMS marketing layer. eGrow runs WhatsApp campaigns, the conversational AI agent, COD confirmation and the multi-agent inbox. Webhooks sync orders and customer events.
Klaviyo prices by active profiles plus email/SMS volume. eGrow uses monthly tiers with bundled limits and pass-through WhatsApp fees. On WhatsApp-led businesses eGrow is usually cheaper; on email-led businesses Klaviyo can be more efficient.
See eGrow live on your real data in 15 minutes. We'll set up your stores, carriers, WhatsApp and AI agent on a screen-share — free.
