Platform Comparison

eGrow vs 360dialog:
The Best Alternative for WhatsApp Business & Ecommerce

A comprehensive comparison of eGrow and 360dialog to help you choose the best platform for WhatsApp automation, ecommerce operations, and team management.

eGrow Logo

eGrow

All-in-one ecommerce operations platform with WhatsApp automation, team management, and workflow automation.

VS
360dialog Logo

360dialog

WhatsApp Business Solution Provider (BSP) offering API access for businesses to connect with WhatsApp.

Quick Overview

See how eGrow compares to 360dialog across key features and capabilities to find the best solution for your business needs.

Feature
eGrow Logo eGrow
360dialog Logo 360dialog
Primary Focus Ecommerce Operations & WhatsApp WhatsApp API Provider
WhatsApp Business API CORE
Shared Inbox BETTER
Team Management BETTER
Ecommerce Integrations BETTER
Order Management BETTER
Workflow Automation BETTER
AI Chatbot BETTER
Developer-Friendly BETTER

Why Choose eGrow Over 360dialog?

eGrow offers a more comprehensive solution for businesses that need both WhatsApp communication and ecommerce operations management. While 360dialog provides the WhatsApp Business API connection, eGrow builds upon that foundation with a complete platform that includes team management, order processing, and ecommerce integration capabilities. If you're looking to leverage WhatsApp as part of your overall business strategy rather than just as a communication channel, eGrow is the superior choice.

Detailed Comparison

Platform Overview

eGrow Logo

eGrow

eGrow is an all-in-one ecommerce operations platform designed specifically for online stores. It combines team management, WhatsApp automation, and workflow automation in one integrated solution.

Key Strengths:
  • Specialized for ecommerce operations
  • Comprehensive WhatsApp business features
  • Advanced team management with performance tracking
  • Order management and distribution
  • Deep integration with major ecommerce platforms
  • AI-powered customer service automation
Best For:

Ecommerce businesses that need to manage orders, teams, and customer communication in one platform, especially those using WhatsApp as their primary communication channel.

360dialog Logo

360dialog

360dialog is a WhatsApp Business Solution Provider (BSP) that specializes in providing API access to WhatsApp. It focuses on connectivity and infrastructure rather than end-user applications.

Key Strengths:
  • Official WhatsApp Business Solution Provider
  • Reliable API infrastructure
  • Developer-friendly documentation
  • Scalable messaging solutions
  • Template message management
  • Webhook support for notifications
Best For:

Developers and businesses that need direct API access to WhatsApp and plan to build their own custom solutions or integrate with existing systems.

WhatsApp Features Comparison

WhatsApp Feature eGrow 360dialog
WhatsApp Business API CORE
Shared Inbox BETTER
Team Assignment BETTER
Broadcast Campaigns BETTER
Order Status Updates BETTER
Chatbot Builder BETTER
AI Agent BETTER
Message Templates CORE
API Documentation BETTER

WhatsApp Features Analysis

Both eGrow and 360dialog provide access to the WhatsApp Business API, but they serve different purposes in the ecosystem. 360dialog is a pure API provider, offering the infrastructure and connectivity that businesses need to access WhatsApp programmatically. eGrow, on the other hand, builds upon this foundation to provide a complete business solution that includes not just the API connection, but also the tools and interfaces that businesses need to effectively manage their WhatsApp communication as part of their overall operations. While 360dialog excels in providing the core API infrastructure, eGrow offers a more comprehensive solution for businesses that want to leverage WhatsApp as part of their customer engagement and ecommerce strategy.

Why eGrow is a Better Alternative to 360dialog for Most Businesses

Unless you're a developer building a custom solution from scratch, eGrow provides a more accessible and comprehensive approach to WhatsApp Business integration. With eGrow, you get a ready-to-use platform that includes shared inbox, team management, order processing, and automation capabilities, all built on top of the WhatsApp Business API. This means you can start leveraging WhatsApp for your business immediately, without the need for extensive development resources. For most businesses, especially those in ecommerce, eGrow's all-in-one approach provides significantly more value than the raw API access that 360dialog offers.

Ecommerce Features Comparison

Ecommerce Feature eGrow 360dialog
Order Management BETTER
Team Performance Tracking BETTER
Shopify Integration BETTER
WooCommerce Integration BETTER
Order Automation BETTER
Marketing Automation BETTER
Lead Generation BETTER
Abandoned Cart Recovery BETTER

Ecommerce Features Analysis

The comparison of ecommerce features clearly highlights the fundamental difference between eGrow and 360dialog. eGrow is designed as a complete ecommerce operations platform that includes WhatsApp integration, while 360dialog is purely a WhatsApp API provider with no built-in ecommerce functionality. For businesses that need to manage orders, track team performance, and automate their ecommerce operations, eGrow provides a comprehensive solution that 360dialog simply doesn't offer. If you're running an ecommerce business and want to leverage WhatsApp as part of your operations, eGrow is the clear choice.

Integration & Development Capabilities

eGrow Logo

eGrow Integration

eGrow provides a user-friendly approach to integration with pre-built connectors for popular platforms and a visual workflow builder.

Key Integration Features:
  • Pre-built integrations with major ecommerce platforms
  • Visual workflow builder for automation
  • Zapier integration for connecting with 3000+ apps
  • Webhook support for custom integrations
  • REST API for advanced customization
  • No-code integration options
Integration Strength:

eGrow excels in providing business-friendly integration options that require minimal technical expertise, making it accessible for businesses of all sizes.

360dialog Logo

360dialog Integration

360dialog provides developer-focused API access with comprehensive documentation and technical resources for custom implementations.

Key Integration Features:
  • Comprehensive REST API
  • Detailed technical documentation
  • Webhook configuration for real-time events
  • Developer sandbox environment
  • API client libraries for multiple languages
  • Partner ecosystem for implementation support
Integration Strength:

360dialog excels in providing robust API infrastructure and technical resources for developers who want to build custom WhatsApp solutions from the ground up.

Integration Approach: Ready-to-Use vs. Build-Your-Own

The fundamental difference in integration approach between eGrow and 360dialog comes down to 'ready-to-use' versus 'build-your-own.' eGrow provides a complete solution with pre-built functionality and user-friendly integration options, allowing businesses to get up and running quickly with minimal technical resources. 360dialog, on the other hand, provides the raw API access and technical infrastructure that developers need to build custom solutions from scratch. For businesses without significant development resources or those looking for faster time-to-value, eGrow's approach is generally more practical and cost-effective.

Pricing Comparison

Plan eGrow 360dialog
Starter $29/month Pay-as-you-go
Professional $69/month Pay-as-you-go
Advanced/Enterprise $129/month Custom pricing
WhatsApp Business API Included in all plans Core service
Message Fees Standard WhatsApp rates apply Standard WhatsApp rates apply
Team Members 3-15+ depending on plan N/A (API only)
Value for Ecommerce Comprehensive solution API infrastructure only

Pricing Analysis

Comparing the pricing of eGrow and 360dialog is challenging because they offer fundamentally different types of services. 360dialog primarily charges based on API usage and message volume, with a pay-as-you-go model that scales with your usage. eGrow, on the other hand, offers subscription plans that include not just the WhatsApp API connection, but also the entire ecommerce operations platform with team management, order processing, and automation capabilities. For businesses that need these additional features, eGrow's subscription model often provides better value and more predictable pricing than building a custom solution on top of 360dialog's API. However, for developers who only need the raw API access and plan to build their own solution, 360dialog's pay-as-you-go model may be more cost-effective.

Which Platform Is Right For You?

Choose eGrow If...

  • You run an ecommerce business with multiple team members managing orders
  • WhatsApp is your primary customer communication channel
  • You need to track team performance and distribute orders efficiently
  • You want a ready-to-use solution without extensive development
  • You need an AI agent to handle customer inquiries and process orders
  • You need an all-in-one solution for ecommerce operations

Choose 360dialog If...

  • You're a developer building a custom WhatsApp solution
  • You need direct API access to WhatsApp for integration with existing systems
  • You have technical resources to build and maintain your own solution
  • You prefer a pay-as-you-go pricing model based on usage
  • You need to integrate WhatsApp with a custom or legacy system
  • You want maximum flexibility and control over your WhatsApp implementation

Final Verdict

eGrow vs 360dialog: The Bottom Line

eGrow and 360dialog serve different purposes in the WhatsApp Business ecosystem. Your choice should depend on your specific business needs and technical capabilities:

eGrow is best for:

Ecommerce businesses that need a complete operations platform with team management, order processing, and WhatsApp communication in one integrated solution. If you want a ready-to-use platform that requires minimal technical setup and provides immediate business value, eGrow is the superior choice. It's particularly well-suited for businesses that want to leverage WhatsApp as part of their overall customer engagement and ecommerce strategy.

360dialog is best for:

Developers and technically-oriented businesses that need direct API access to WhatsApp for custom implementations or integration with existing systems. If you have the technical resources to build and maintain your own solution, and you need maximum flexibility and control over your WhatsApp implementation, 360dialog provides the infrastructure you need. It's particularly well-suited for businesses with unique requirements that aren't met by off-the-shelf solutions.

For many businesses, the ideal solution might be to use eGrow's platform for its ready-to-use functionality while leveraging 360dialog's API for any custom integrations that aren't covered by eGrow's standard features. However, if you must choose one, consider your primary business needs, technical capabilities, and resources when making your decision.

Our Recommendation

For most ecommerce businesses, especially those without significant development resources, eGrow offers the more practical and valuable solution. Its all-in-one approach provides immediate business value without requiring extensive technical setup or ongoing maintenance. The platform's combination of WhatsApp communication, team management, and ecommerce operations makes it a superior alternative to 360dialog for businesses that want to leverage WhatsApp as part of their overall customer engagement strategy rather than just as a communication channel.

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Frequently Asked Questions

Is eGrow better than 360dialog for ecommerce businesses?

Yes, eGrow offers superior ecommerce features compared to 360dialog, including comprehensive order management, team performance tracking, and deeper integration with major ecommerce platforms like Shopify and WooCommerce. While 360dialog focuses primarily on providing WhatsApp API access, eGrow provides a complete ecommerce operations solution with WhatsApp integration built-in. For businesses that want to leverage WhatsApp as part of their overall ecommerce strategy, eGrow provides significantly more value than the raw API access that 360dialog offers.

What makes eGrow the best alternative to 360dialog?

eGrow is the best 360dialog alternative because it offers robust WhatsApp Business API features plus comprehensive ecommerce operations tools, advanced team management, order processing automation, and performance analytics. While 360dialog provides the API connection, eGrow builds upon that with a complete solution for businesses that need both customer communication and operational efficiency. eGrow's ready-to-use approach eliminates the need for extensive development resources, making it more accessible and cost-effective for most businesses.

Does 360dialog have better WhatsApp API features than eGrow?

360dialog is a WhatsApp Business Solution Provider (BSP) that specializes in providing API access, while eGrow is a complete ecommerce operations platform that includes WhatsApp integration. For businesses that only need API access and have the technical resources to build their own solution, 360dialog provides more flexibility and control. However, for businesses that want to leverage WhatsApp as part of their ecommerce operations without extensive development, eGrow provides a more comprehensive and accessible solution with team assignment, order management, and automation capabilities built on top of the WhatsApp API.

Is 360dialog cheaper than eGrow?

Comparing the pricing of eGrow and 360dialog is challenging because they offer fundamentally different types of services. 360dialog primarily charges based on API usage and message volume, with a pay-as-you-go model. eGrow offers subscription plans that include not just the WhatsApp API connection, but also the entire ecommerce operations platform. When considering the total cost of ownership, including development and maintenance costs, eGrow often provides better value for businesses without significant technical resources. However, for developers who only need the raw API access, 360dialog's pay-as-you-go model may be more cost-effective.

Can I use both eGrow and 360dialog together?

In most cases, there's no need to use both platforms together since eGrow already includes WhatsApp Business API integration. However, for businesses with unique requirements that aren't covered by eGrow's standard features, it might be possible to use eGrow for its ready-to-use functionality while leveraging 360dialog's API for custom integrations. This approach would require technical expertise to implement and maintain, so it's generally more practical to choose the platform that best meets your primary business needs.

Do I need technical expertise to use eGrow or 360dialog?

eGrow is designed to be user-friendly and requires minimal technical expertise to set up and use. Its visual interface and pre-built integrations make it accessible for businesses of all sizes, regardless of their technical capabilities. 360dialog, on the other hand, is primarily an API provider that requires significant technical expertise to implement and maintain. If you don't have development resources available, eGrow is the more practical choice. If you have a technical team and need maximum flexibility and control, 360dialog might be more suitable.