eGrow automates the whole COD journey: order confirmation, multi-carrier dispatch, inventory, a WhatsApp AI agent, a shared WhatsApp + Instagram inbox and payout reconciliation. Take the whole flow, or only the part you need.
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This is the path every COD order takes. eGrow handles each step for you.
From your store, your landing page or a sheet — one list, no duplicates.
eGrow imports itThe customer confirms on WhatsApp in one tap. Whoever does not reply goes to the call centre.
Auto-confirmation + Confirmation CenterThe parcel goes to your carrier, and the tracking number comes back.
60 carriersStatus follows the parcel to the door, and the payout is checked against it.
Money reconciledRefused parcels are followed until they are back in stock, and a swap goes out as a new order.
Returns + Exchange CenterUse the full journey, or only the steps you need — most merchants start with confirmation alone.
"COD used to be chaos for us: pending cash, missed calls, and no visibility on where parcels got stuck. With EGROW, labels, tracking, and reconciliation live in one place."
"EGROW saved us an enormous amount of time: automatic COD confirmations, labels in one click, clear courier tracking. Fewer returns, more deliveries."
"I'm a user and I'm really happy and satisfied with the service. Our business has been thriving since we started using eGrow."
"Egrow wasn't only a solution that made life super easy for both my employees and customers equally — it was an efficient time and cost management tool as well. What I really appreciated is the amazing, consistent, high-quality support. They really listen to you and fix what needs to be fixed."
Every new order gets a WhatsApp message with confirm and cancel buttons. Orders nobody answers land in the Confirmation Center, queued for your agents to call.
Merchants report confirmation moving from about 60% to over 90%.WhatsApp messages and Instagram DMs land in the same place. Your team and the AI agent share the thread, so a customer writing at 3 AM still gets an answer.
22M customer messages handledConfirmed orders are pushed to the courier you already use, and the tracking number comes back into the order.
60 carriers connectedCustomers who go quiet get a WhatsApp follow-up before the courier gives up, and refused parcels are redirected instead of returned.
Upload the payout file and eGrow matches it against your delivered orders, parcel by parcel.
It replies on WhatsApp and Instagram in Darija, French or English, understands voice notes and photos, and then does the work: searches your catalogue, sends the product picture, places or edits the order, checks the tracking.
Connect your store, and the next order that arrives is confirmed on WhatsApp.
