eGrow الرئيسية
إدارة الطلبات

Take control of your entire order lifecycle.

From placement to delivery, every order moves through your own workflow — COD and prepaid, confirmed, shipped, tracked and returned. Automated notifications, shipping integration and team collaboration, with real-time analytics in one dashboard.

Live in under 10 minutes COD & prepaid ضمان استعادة الأموال خلال 7 أيام
رقم الطلب #12345
في التقدم
  1. طلب جديد 27 مارس، 10:30 صباحاً
  2. تم التأكيد 27 مارس، الساعة 10:35 صباحا
  3. معالج 27 مارس، 2:15 مساءً
  4. تم الشحن 28 مارس، الساعة 9:45 صباحًا
  5. تم التوصيل قيد الانتظار
العميل
Ahmed Hassan
الإجمالي
MAD 199

What stores see after switching to eGrow order management

+25%
higher order confirmation rate
−50%
أقل عدد من التسليمات الفاشلة
100%
order lifecycle visibility
8h
saved per week on operations

Typical results reported by stores using eGrow. Your numbers depend on your products, market and setup.

COD & prepaid

One system for every way your customers pay.

eGrow manages the full journey for both payment types — and gives cash-on-delivery the extra attention it needs to actually get delivered.

طلبات الدفع عند التسليم

  • تأكيد الطلب
  • التحقق من العنوان
  • تتبع تحصيل الدفعات
  • تذكيرات التوصيل

أوامر مدفوعة مسبقاً

  • التحقق من الدفع
  • معالجة الأولوية
  • تحديثات الشحن
  • إدارة الإرجاع
ميزات قوية

Everything you need to run order processing.

Build your workflow, automate the busywork, and keep your whole team in sync.

سير العمل للطلبات المخصصة

  • مراحل الحالة المخصصة غير محدودة
  • انتقالات الحالة الآلية
  • قواعد سير العمل المشروطة

تحليلات فورية

  • مقاييس أداء المبيعات
  • تحليلات تنفيذ الطلبات
  • أدوات التقارير المخصصة

دمج الشحن

  • دمج الناقلين المتعددين
  • تحديثات التتبع التلقائي
  • طباعة ملصقات الشحن بالجملة

إشعارات آلية

  • WhatsApp, email & SMS
  • قوالب قابلة للتخصيص
  • يتم تشغيلها بواسطة تغييرات الحالة

إدارة المرتجعات

  • خدمة العملاء الذاتية للإرجاعات
  • Return label generation
  • معالجة الاسترداد التلقائي

التعاون الفريقي

  • أذونات بناءً على الدور
  • ملاحظات الطلب الداخلي
  • سجلات التدقيق للأنشطة
كيف يعمل

Track every step of every order.

01

طلب جديد

Orders auto-import into eGrow in real time, COD or prepaid.

02

تم التأكيد

Confirm and verify orders — automatically or by your team.

03

معالج

Orders move through your custom workflow stages with automated rules.

04

تم الشحن

Push to your courier, print labels, and track in real time.

05

تم التوصيل

Status closes the loop, with returns and refunds handled if needed.

أسئلة متكررة

Order management questions, answered.

What is eGrow's order management system? +

eGrow is an order management system that controls your entire order lifecycle — from the moment an order is placed to delivery and beyond. Orders auto-import, move through your custom workflow stages, get confirmed, shipped, tracked and (if needed) returned, with sales and team performance visible in one real-time dashboard instead of scattered spreadsheets and tabs.

Can I build custom order workflows and statuses? +

Yes. Create unlimited custom status stages that match your exact business process, with automated status transitions and conditional rules. Orders move from new to processed to shipped to delivered — and branch to canceled or returned — exactly the way your store operates.

Does it handle both COD and prepaid orders? +

Yes. eGrow is built for cash-on-delivery as well as prepaid. COD orders get confirmation, address verification and payment-collection tracking to cut failed deliveries; prepaid orders get payment verification, priority processing and shipping updates.

Does it send automated customer notifications? +

Yes. Keep customers informed automatically with order status updates over WhatsApp, email and SMS. Notifications are template-driven, multi-channel and triggered by status changes, so customers always know where their order is.

Can my team work on orders together? +

Yes. Collaborate with role-based permissions, internal order notes and full activity audit logs. Assign orders, track who handled each one, and keep a growing team organized across multiple stores in one place.

Does it connect to shipping carriers? +

Yes. eGrow integrates with shipping carriers for real-time rates, automated tracking updates and bulk label printing — confirmed orders flow straight to fulfillment with no manual hand-off.

Can it manage returns and refunds? +

Yes. Streamline returns with self-service return requests, return label generation and automated refund processing — so post-purchase issues don't eat your team's time.

How fast can I get started? +

Most stores are live in under 10 minutes. Connect your store, your orders flow in automatically, set up your workflow and notifications, invite your team — and you're running. Backed by a 7-day money-back guarantee.

Streamline your order management. Deliver better experiences.

Connect your store and run every order from one platform — live in under 10 minutes. Backed by a 7-day money-back guarantee.

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