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Order Management

Take control of your entire order lifecycle.

From placement to delivery, every order moves through your own workflow — COD and prepaid, confirmed, shipped, tracked and returned. Automated notifications, shipping integration and team collaboration, with real-time analytics in one dashboard.

Live in under 10 minutes COD & prepaid 7-day money-back guarantee
Order #12345
In Progress
  1. New Order Mar 27, 10:30 AM
  2. Confirmed Mar 27, 10:35 AM
  3. Processed Mar 27, 2:15 PM
  4. Shipped Mar 28, 9:45 AM
  5. Delivered Pending
Customer
Ahmed Hassan
Total
MAD 199

What stores see after switching to eGrow order management

+25%
higher order confirmation rate
−50%
fewer failed deliveries
100%
order lifecycle visibility
8h
saved per week on operations

Typical results reported by stores using eGrow. Your numbers depend on your products, market and setup.

COD & prepaid

One system for every way your customers pay.

eGrow manages the full journey for both payment types — and gives cash-on-delivery the extra attention it needs to actually get delivered.

COD orders

  • Order confirmation
  • Address verification
  • Payment collection tracking
  • Delivery reminders

Prepaid orders

  • Payment verification
  • Priority processing
  • Shipping updates
  • Return management
Powerful features

Everything you need to run order processing.

Build your workflow, automate the busywork, and keep your whole team in sync.

Custom order workflows

  • Unlimited custom status stages
  • Automated status transitions
  • Conditional workflow rules

Real-time analytics

  • Sales performance metrics
  • Order fulfillment analytics
  • Custom reporting tools

Shipping integration

  • Multiple carrier integration
  • Automated tracking updates
  • Bulk shipping label printing

Automated notifications

  • WhatsApp, email & SMS
  • Customizable templates
  • Triggered by status changes

Returns management

  • Customer self-service returns
  • Return label generation
  • Automated refund processing

Team collaboration

  • Role-based permissions
  • Internal order notes
  • Activity audit logs
How it works

Track every step of every order.

01

New order

Orders auto-import into eGrow in real time, COD or prepaid.

02

Confirmed

Confirm and verify orders — automatically or by your team.

03

Processed

Orders move through your custom workflow stages with automated rules.

04

Shipped

Push to your courier, print labels, and track in real time.

05

Delivered

Status closes the loop, with returns and refunds handled if needed.

FAQ

Order management questions, answered.

What is eGrow's order management system? +

eGrow is an order management system that controls your entire order lifecycle — from the moment an order is placed to delivery and beyond. Orders auto-import, move through your custom workflow stages, get confirmed, shipped, tracked and (if needed) returned, with sales and team performance visible in one real-time dashboard instead of scattered spreadsheets and tabs.

Can I build custom order workflows and statuses? +

Yes. Create unlimited custom status stages that match your exact business process, with automated status transitions and conditional rules. Orders move from new to processed to shipped to delivered — and branch to canceled or returned — exactly the way your store operates.

Does it handle both COD and prepaid orders? +

Yes. eGrow is built for cash-on-delivery as well as prepaid. COD orders get confirmation, address verification and payment-collection tracking to cut failed deliveries; prepaid orders get payment verification, priority processing and shipping updates.

Does it send automated customer notifications? +

Yes. Keep customers informed automatically with order status updates over WhatsApp, email and SMS. Notifications are template-driven, multi-channel and triggered by status changes, so customers always know where their order is.

Can my team work on orders together? +

Yes. Collaborate with role-based permissions, internal order notes and full activity audit logs. Assign orders, track who handled each one, and keep a growing team organized across multiple stores in one place.

Does it connect to shipping carriers? +

Yes. eGrow integrates with shipping carriers for real-time rates, automated tracking updates and bulk label printing — confirmed orders flow straight to fulfillment with no manual hand-off.

Can it manage returns and refunds? +

Yes. Streamline returns with self-service return requests, return label generation and automated refund processing — so post-purchase issues don't eat your team's time.

How fast can I get started? +

Most stores are live in under 10 minutes. Connect your store, your orders flow in automatically, set up your workflow and notifications, invite your team — and you're running. Backed by a 7-day money-back guarantee.

Streamline your order management. Deliver better experiences.

Connect your store and run every order from one platform — live in under 10 minutes. Backed by a 7-day money-back guarantee.

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