Intelligent order distribution and focused task management for your team members. One call at a time for maximum efficiency and no missed orders.
Online • 23 calls today
+212655789123
Winter Jacket
Quantity: 1
MAD749.99
Leather Boots
Quantity: 1
MAD899.50
Call Confirmed
2 min ago
WhatsApp Sent
Just now
Call Scheduled
In 2 hours
Our Call Center App provides a focused approach to managing customer calls, one task at a time.
Automatically assign orders to team members based on workload, skills, and availability.
Streamlined call flow with one-click actions and automatic call recording.
Automatically reschedule calls based on results and send WhatsApp notifications.
Define exactly how your call center operates with powerful, flexible rules for every scenario.
Call Result: "No Answer"
IniziaSend WhatsApp Message
ImmediateReschedule Call
After 2 hoursAuto-cancel after max retries
Call recordings are securely stored and can be accessed from the order history. All recordings comply with data protection regulations.
Your Store
WhatsApp Business
Hello Ahmed, we tried to reach you regarding your order #12345 but couldn't get through. Your order contains:
Total: MAD1,649.49
Would you like to confirm this order?
Automatically record all customer calls for quality assurance, training, and compliance purposes.
Our AI-powered system automatically handles customer responses, understands intent, and takes appropriate actions without manual intervention.
Our advanced AI analyzes customer messages and generates appropriate responses based on intent detection, ensuring personalized communication at scale.
Engage customers with interactive WhatsApp buttons that simplify the confirmation process and increase response rates dramatically.
Automatically detect customer language and send messages in their preferred language for better engagement and higher conversion rates.
Your Store
WhatsApp Business
Hello Ahmed, we tried to reach you regarding your order #12345 but couldn't get through.
Would you like to confirm your order?
10:30 AM
[Customer clicked: Confirm Order]
10:32 AM
Thank you for confirming your order! It will be delivered within 2-3 business days.
10:32 AM
Drag and drop components to build your automation
See how our solution compares to traditional order management methods.
| Caratteristica | eGrow Call Center | Traditional Methods |
|---|---|---|
|
Distribuzione degli Ordini
|
Automazione intelligente
AI-powered workload balancing
40% more efficient
|
Manual Assignment
First-come-first-serve basis
Inefficient
|
|
Agent Focus
|
Single Task Focus
One order at a time
35% fewer errors
|
Multi-tasking
Multiple orders simultaneously
Error-prone
|
|
Call Recording
|
Automatic Recording
Cloud storage with easy access
100% compliance
|
Manual Recording
Inconsistent or non-existent
Compliance risk
|
|
Follow-up System
|
Automazione Intelligente
Intelligent rescheduling
99.8% follow-up rate
|
Manual Tracking
Spreadsheets or notes
High missed rate
|
|
WhatsApp Integration
|
Integrazione Senza Intoppi
Interactive buttons & automation
28% higher confirmation
|
Limited or None
Manual messaging if any
Missed opportunity
|
|
Performance Analytics
|
Real-time Dashboards
Comprehensive metrics
Data-driven decisions
|
Basic Reporting
Manual data collection
Limited insights
|
Get answers to common questions about our Call Center App.
Our system intelligently distributes orders to agents based on their current workload, skills, and availability. This ensures that all team members handle an equal number of calls and that no agent is overwhelmed while others are idle. The system automatically assigns the next order once an agent completes their current call.
Yes, our Call Center App integrates seamlessly with all major e-commerce platforms including Shopify, WooCommerce, Magento, and custom solutions. The integration process is straightforward and our team provides full support during setup to ensure your order data flows smoothly into the system.
When an agent marks a call as "No Answer," "Line Busy," or similar results, our system automatically reschedules the order for a follow-up call based on your configured rules. For example, you can set no-answer calls to be rescheduled after 3 hours. The system ensures these orders are not forgotten and will automatically assign them to agents at the appropriate time.
Our WhatsApp integration allows you to automatically send notifications to customers when calls fail. For example, if an agent has tried calling a customer multiple times with no answer, the system can automatically send a WhatsApp message asking the customer to confirm their order or provide a convenient time for a callback. This significantly increases confirmation rates for hard-to-reach customers.
The Call Center App is available for just $7/month in addition to your regular eGrow subscription. This affordable flat fee gives you access to all Call Center features including intelligent order distribution, call recording, auto-rescheduling, and WhatsApp integration. There are no hidden fees or per-agent charges - just one simple price for your entire team.
Join thousands of businesses using eGrow's Call Center App to streamline their operations and boost efficiency.